Retail | E-Services Close Menu

Call Center (Iskan 24/7)

Iskan 24/7 saves your time and effort

}all Center Service “Iskan 24/7” enabling you to access a wide range of banking services via phone quickly and efficiently, through a team of highly trained customer service representatives

In line with Housing Bank’s commitment to valuing your time, we offer the Call Center Service “Iskan 24/7”, anytime, anywhere, 24 hours a day, 7 days a week, enabling you to access a wide range of banking services via phone quickly and efficiently, through a team of highly trained customer service representatives.

Services available through the Call Center (Iskan 24/7)

  • General inquiries: Answering customer questions related to the bank’s services, products, and general information
  • Activating the banking application: Verifying customer identity upon first-time registration for (“Iskan Mobile” / “Iskan Online”) through security questions; activation will be stopped if verification fails
  • Disabling Iskan Mobile / Iskan Online: In case of password or mobile theft, suspected unauthorized or suspicious transactions, or suspected device compromise
  • Unblocking Iskan Mobile and Iskan Online: A service that allows customers to restore access to mobile and online banking
  • Capturing contact details for loan requests (individuals / companies): Collecting customer information for follow-up on loan inquiries
  • Blocking debit cards in case of loss, theft, or suspected unauthorized transactions
  • Blocking credit cards in case of loss, theft, or suspicious activity
  • Submitting suggestions or objections: Allowing customers to share feedback or objections which are forwarded to the relevant departments
  • Submitting complaints: Filing formal complaints to be directed to the Compliance Department – Customer Complaints for proper handling
  • Support for E-SADAD and iBURAQ services: Assistance with downloading the banking app, using the services, and explaining their features
  • Receiving disputes for E-SADAD and iBURAQ transactions
  • ATM disputes: Receiving and following up on disputes related to ATM transactions until resolution
*You can access the service by calling #46 from within Palestine or +97022801555 from outside Palestine.

FAQs about Iskan 24/7

·         Syndicates and chambers of commerce

·         Vehicles

·         Property tax

·         E-wallets and electronic subscription cards

·         E-government services

·         Education sector

·         Technological services

·         Insurance services

·         The judiciary

·         Small loan institutions

·         Municipal services

·         Telecommunications and the internet

·         Purchase Installment

·         Water, electricity, and gas

There are no costs for using the E-SADAD service, as it is a free service provided by the Housing Bank in cooperation with the esteemed Palestinian Monetary Authority.

Yes, you can submit objections to transactions made on the E-SADAD service through:

1-      The bank's official website via the following link:

https://hbtf.ps/ar/suggestions

2-      Through the Iskan Mobile app

3- By visiting one of the bank's branches spread throughout the Palestinian territories

4- By calling the bank's phone number 02-2945500

Yes, the value of the due bills is displayed before the payment process, as well as the payment details and a one-time password (OTP) before deducting the amount for final verification.