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Call Center (Iskan 24/7)

Iskan 24/7 saves your time and effort

}all Center Service “Iskan 24/7” enabling you to access a wide range of banking services via phone quickly and efficiently, through a team of highly trained customer service representatives

In line with Housing Bank’s commitment to valuing your time, we offer the Call Center Service “Iskan 24/7”, anytime, anywhere, 24 hours a day, 7 days a week, enabling you to access a wide range of banking services via phone quickly and efficiently, through a team of highly trained customer service representatives.

Services available through the Call Center (Iskan 24/7)

  • General inquiries: Answering customer questions related to the bank’s services, products, and general information
  • Activating the banking application: Verifying customer identity upon first-time registration for (“Iskan Mobile” / “Iskan Online”) through security questions; activation will be stopped if verification fails
  • Disabling Iskan Mobile / Iskan Online: In case of password or mobile theft, suspected unauthorized or suspicious transactions, or suspected device compromise
  • Unblocking Iskan Mobile and Iskan Online: A service that allows customers to restore access to mobile and online banking
  • Capturing contact details for loan requests (individuals / companies): Collecting customer information for follow-up on loan inquiries
  • Blocking debit cards in case of loss, theft, or suspected unauthorized transactions
  • Blocking credit cards in case of loss, theft, or suspicious activity
  • Submitting suggestions or objections: Allowing customers to share feedback or objections which are forwarded to the relevant departments
  • Submitting complaints: Filing formal complaints to be directed to the Compliance Department – Customer Complaints for proper handling
  • Support for E-SADAD and iBURAQ services: Assistance with downloading the banking app, using the services, and explaining their features
  • Receiving disputes for E-SADAD and iBURAQ transactions
  • ATM disputes: Receiving and following up on disputes related to ATM transactions until resolution
*You can access the service by calling #46 from within Palestine or +97022801555 from outside Palestine.

FAQs about Iskan 24/7

There are no costs for using the E-SADAD service, as it is a free service provided by the Housing Bank in cooperation with the esteemed Palestinian Monetary Authority.

"Some" of the service providers participating in the E-SADAD service give the possibility of paying the bills partially.

Yes, the value of the due bills is displayed before the payment process, as well as the payment details and a one-time password (OTP) before deducting the amount for final verification.

E-Sadad is a service provided to Housing Bank customers through the bank's app "Iskan Mobile," in collaboration with the esteemed Palestinian Monetary Authority. This service allows the bank's customers to inquire and pay bills, fees, and installments for all services from private sector companies, government departments, local authorities, and universities instantly from one of your bank accounts for free 24/7.