HBTF ATM Services

Managing your accounts

• Balance inquiry.
• Instant cash withdrawal service for Visa
• Changing your PIN number.
• Requesting a summarized or detailed statement of account.
• Ordering a cheque book.

Money Transfer

• Transferring money among your accounts.

Accessing the mail box services

• Depositing cheques in any of your accounts.
• Sending secure private messages to the Bank.
• Cash Deposit.

 Instant Cash Deposit Instructions:

While taking into consideration, regarding the deposited cash, the following:

• The ATM machine is specified for banknote deposit and does not accept coins.
• Please do not enter damaged, outdated, or folded banknotes.
• Make sure that there is no adhesive material on the banknotes.
• The ATM machine accepts deposits in USD, JOD, and shekels only.
• The ATM machine does not accept envelope deposits.
• Banknotes must be separate from each other and not tied with a rubber or any other fastening tool.
• The daily cash deposit limit is 3,000 JODs or its equivalent in USD or shekels.
• The denominations that are accepted in cash deposit are: (50 shekels, 100 shekels, 200 shekels, 100 USDs, 20 JODs, and 50 JODs).

8. The ATM will count and verify the money, and if some of the banknotes are rejected by the teller, it will return it as they will not be counted with the deposited amount
9. A preview screen will appear, showing the details of the deposited amount with options: “Confirm”, “Add More Banknotes”, or “Cancel”
10. If you press “Confirm”, you must choose whether to print the receipt so that the amount will be deposited into the account
11. If you press “Cancel”, the full amount will be returne

Steps to Use Cardless ATM Service

1. Make sure you’re using an ATM belonging to Housing Bank.
2. Press the button for the cardless service on the side of the main screen.
3. Agree to the terms and conditions by pressing the appropriate button on the screen.
4. Input your mobile number registered with the bank.
5. Enter the OTP sent to your registered mobile number.
6. You can now use all basic ATM services except for PIN change services.

Important Notes About Cardless ATM Usage

1. This service is exclusive to Housing Bank ATMs in Palestinian branches.
2. Withdrawal limits are as follows:

3. PIN change for cards is not available through this service.

Cheque Deposit Instructions:

1. Insert your debit card into the specific slot on the ATM

2. Select the preferred language

3. Enter your PIN

4. Press the "Other Services" option

5. Press the "Deposits" option

6. Press the "Cheque Deposits" option

7. Agree to the terms and conditions displayed on the screen

8. Choose the currency of the cheques to be deposited

9. Select the account where the cheques will be deposited (according to the cheque currency).

10. Arrange the cheques with their front side facing up

11. Insert each cheque individually or as a batch in the designated slot on the ATM

12. Receive a notification (receipt) for each deposited cheque

*The maximum number of cheques that can be deposited is 10 per day, with a monthly maximum of 100.

*The value of the cheques is credited to the account as per the bank’s procedures.

*Terms and conditions apply