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Send Suggestion / Inquiry

You can send any inquiry or suggestion by filling out the designated form

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Customer complaints

We are keen to allow all our customers to exercise their right to file a complaint through several means

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Frequently asked questions

You have a set of frequently asked questions from customers with their answers in different categories

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Branches Telephones & Tel.No

Our Branches offers all services and products to all customers from all sectors and to all segments.

Our Branches

Send Suggestion / Inquiry

Customers of the Housing Bank can send any inquiry or suggestion through the following means:

  •    Calling the Iskan call center for local calls, dial #46; and for international calls, call +97022801555
  •    Send email to: info-pal@hbtf.com.jo
  •    Please indicate, in your inquiries and suggestions, the new bank account number and the landline and / or cell phone number, in order to be able to communicate with you as soon as possible. To protect your accounts, please do not include your card numbers or your passwords in any correspondence
  •    Fill out the online custom form, by clicking on the button below:
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Main Branch

The Regional Management - Palestine

​Regional Manager: Mr. Osama Herzallah

Direct Tel.: 0097222945500

Fax: 0097222964725

Al-Quds St., PO Box 1473, Ramallah

E-mail : RM_office@hbtf.com.jo 

The Regional Management - Palestine

Regional Management & Head Office :

Tel.: 00970 2 2945500

Toll free: 1800300700
Number tag: #46

 Fax: 00970 2 2955315

Al-Quds St., PO Box 1473, Ramallah

E-mail : crm@hbtf.com.jo​​​​

​​Postal code P60228051