Clients Complaints

We are keen, at the Housing Bank, allowing our clients to use their rights to submit the complaint through any of the below means:

  • Visit any of our branches   
  • Personally by visiting the Compliance Center  during official working hours
  • Call us on our direct line02-2964282
  • Send your complaint by Fax on 2974273
  • By Mail: Ramallah / Al Quds St. / Al Masion / P.O. Box (1473) Ramallah

General Notes
  • The complaint will be studied and treated objectively and professionally through an independent center (Compliance Center)
  • The Complaint will be answered within (10) working days from the date of receipt the complaint unless the nature of complaint needs more time. In all cases the response time to answer the complaint will not exceed (30) working days from the date of submitting the complaint
  • The following complaints will be excluded: The complaints that are currently manifested in front of courts or the complaints that have already attained a court ruling, complaints have no complainant name or complainant information, ,in the case that the  complainant  does not have the right to legally dispose of the account, accordance with the instructions to the regulatory authorities
  • In the event of dissatisfaction with the Bank's response on the complaint, you may resort to the Palestine Monetary Authority or the courts. Noting that you may contact the PMA through any of the following means: (Personally Visit PMA Building- Public Reception Hall in Ramallah or Gaza and fill out the complaint form, or by fax# 022415322, or by email CRMC@PMA.PS