FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

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  • Who can I contact to receive inquiry on services of banking remittances and Cheques? Who can I contact to receive inquiry on services of banking remittances and Cheques?
    You can directly contact your branch or you can contact the Operation Department
  • Does the bank transfers service cover all over the world? Does the bank transfers service cover all over the world?
    Yes. We have a large and special corresponding banks network where the total number of corresponding banks is 500 that cover the whole world.
  • Can I file an objection to transactions made on the E-SADAD service? Can I file an objection to transactions made on the E-SADAD service?

    Yes, you can submit objections to transactions made on the E-SADAD service through:

    1-      The bank's official website via the following link:

    https://hbtf.ps/ar/suggestions

    2-      Through the Iskan Mobile app

    3- By visiting one of the bank's branches spread throughout the Palestinian territories

    4- By calling the bank's phone number 02-2945500

  • What are main service provider sectors participating in the E-SADAD service? What are main service provider sectors participating in the E-SADAD service?

    ·         Syndicates and chambers of commerce

    ·         Vehicles

    ·         Property tax

    ·         E-wallets and electronic subscription cards

    ·         E-government services

    ·         Education sector

    ·         Technological services

    ·         Insurance services

    ·         The judiciary

    ·         Small loan institutions

    ·         Municipal services

    ·         Telecommunications and the internet

    ·         Purchase Installment

    ·         Water, electricity, and gas

  • Is it possible to inquire about the value of the bills before payment? Is it possible to inquire about the value of the bills before payment?

    Yes, the value of the due bills is displayed before the payment process, as well as the payment details and a one-time password (OTP) before deducting the amount for final verification.

  • Is it possible to pay bills partially? Is it possible to pay bills partially?

    "Some" of the service providers participating in the E-SADAD service give the possibility of paying the bills partially.

  • Is there any cost for the E-SADAD service? Is there any cost for the E-SADAD service?

    There are no costs for using the E-SADAD service, as it is a free service provided by the Housing Bank in cooperation with the esteemed Palestinian Monetary Authority.

  • What are the main features of the E-SADAD service? What are the main features of the E-SADAD service?

    - Free service

    - Available 24 hours a day (24 hours / 7 days a week)

    - Instant and direct payment through one of your bank accounts

    - The possibility to inquire about the information and value of your bills before making a payment

    - Save information and data for your periodic bills (example: electricity, water, mobile phone, etc.)

    -A large number of companies and sectors are available
  • What is the E-SADAD service? What is the E-SADAD service?

    E-Sadad is a service provided to Housing Bank customers through the bank's app "Iskan Mobile," in collaboration with the esteemed Palestinian Monetary Authority. This service allows the bank's customers to inquire and pay bills, fees, and installments for all services from private sector companies, government departments, local authorities, and universities instantly from one of your bank accounts for free 24/7.

  • How can I start dealing? How can I start dealing?

    Please, visit the nearest branch

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